Hire Terms & Conditions - Booking Your Lodge
1. Hire Period
The hire period runs from 4pm on the first day of hire to 10am on the last day. If you wish to arrive before 4pm or leave later than 10am you should ask in advance whether this will be possible.
2. Paying for your booking
If you make a booking more than six weeks before your arrival date, you may pay the full hire charge, or you may pay a deposit of at least 25%, minimum £150, with the balance due by six weeks before arrival. If you book less than six weeks before arrival, you must pay the full hire charge at the time of booking. No booking can be confirmed until either a full or deposit payment has been made. You will receive, by post or by email, a receipted invoice for your payment; please check that all details are correct, and inform us immediately if they are not.
3. Changing a booking
If after making your booking you wish to make any change e.g. to a different type of lodge or to a different date, we will try to accommodate you if possible. If your lodge hire will now cost more (e.g. upgrade to a larger lodge, or change to a date for which the hire price is higher), you must pay the difference between your original hire charge and your new hire charge. If the new hire charge is less than the original one, an adjustment will be made in the balance due, although an administration fee of £35 per lodge will be charged. If the full hire charge has already been paid, no refund will be given.
4. Cancelling a booking
If you wish to cancel your booking, you have the right to do so within seven days of the day on which the booking was made, provided that this is before the start date of the hire, and you will receive a refund of any money you have paid, less a charge (£35 per lodge) for administration. The cancellation must be made in writing (including email). If you cancel your booking more than seven days after it was made, and you have paid a deposit, the deposit will not be refunded. If you cancel your booking after paying for it in full (whether as one payment or as a deposit followed by a balance payment), you will receive a refund equivalent to the difference between the full payment and the deposit which was or would have been charged, provided that the cancellation is made more than six weeks before the date of commencement of the hire. If the cancellation is made less than six weeks before the commencement of the hire, no refund will be given unless the management succeed in reletting the lodge for the period of the cancelled hire. In either case an administration fee of £35 per lodge will also be charged. If you cancel your booking because you are unable to come, but you hope to come some time in the future, we may, at our discretion, offer you the option to put your booking on hold, with any monies you have already paid being held as payment towards a future booking (which must be made before the end of the calendar year following the original booking date). You will be liable for any difference in price between the original booking and the new booking, and an administration fee of £35 per lodge will also be charged. No refund will be given in the event of the new booking date being cheaper than the original booking. You can obtain cancellation insurance from an insurance broker e.g. J. L. Morris (Insurance Brokers) Limited, tel. 01202 642840, email firstname.lastname@example.org.
5. Cancellation by the management
We would not expect to have to cancel or change your booking, but problems can occasionally occur. In such an event we will contact you as soon as is reasonably practicable and inform you of the circumstances. If the accommodation you have booked is not available, (e.g. due to damage to the property necessitating essential repairs), every effort will be made to supply alternative accommodation acceptable to yourself, and should this not be possible, we will refund any money you have paid us. In the event of the accommodation you have booked not being available due to circumstances outwith our control amounting to ‘force majeure’, no refund will be given. Such circumstances include fire, flood, explosion, damage due to severe weather, break-in, criminal damage, industrial action, warfare or terrorism or any similar situations outwith our control.
6. On site facilities
We reserve the right to change the opening hours of any facilities at the park or to withdraw them completely, without prior notice, should this become necessary due to repairs, maintenance, weather conditions or other circumstances outwith our control.
7. Park regulations
During your stay at the park, you must abide by the regulations of the park; these are displayed in every lodge, and on our website. You may also ask for a paper copy to be sent to you.
The contract between us is governed by the law of Scotland, and any legal dispute which may arise will be dealt with by the Courts of Scotland.